Senior Payments Operations Specialist
Core
Analyze payment transaction data to identify patterns and root causes, improve deposit/withdrawal performance, and act as an escalation point for complex customer payment issues.
Role type
Senior Payments Operations Specialist
Builds
Payment process efficiency, performance reporting, and troubleshooting workflows for a global online platform.
Domain
Fintech / Online Payments / Gambling
Deliverable
dashboards & analysis
Required skills
Payment operations expertise, transaction data analysis, stakeholder management, problem solving, Microsoft Excel proficiency, familiarity with payment aggregators/gateways
Preferred skills
Global payment/fraud system strategy, experience with PSPs
Technologies
Microsoft Excel, Payment Aggregators, Payment Gateways, PSPs
Responsibilities
Analyze transaction data to identify patterns and root causes; Act as secondary escalation point for complex customer payment issues; Liaise with third-party payment processors to resolve issues; Improve deposit and withdrawal experience and performance; Develop and maintain documentation for payment workflows.
Seniority
Senior, hands-on IC