Senior Software Engineer, Customer Engineering
Core
Senior Software Engineer bridging customer support and development to resolve complex technical issues and drive product improvements for a no-code network automation SaaS platform.
Role type
Senior IC software engineer (customer engineering)
Builds
Scalable, web-based multi-tenant SaaS applications for network automation
Domain
Network automation, SaaS, Cloud infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
C#, ASP.NET Core, EF Core, PostgreSQL, AWS services (RDS, Lambda, SQS/SNS, CloudWatch), system architecture, root cause analysis, multi-threading, object-oriented design
Preferred skills
AI-assisted development tools (e.g., GitHub Copilot), Domain-Driven Design
Technologies
.NET, C#, ASP.NET Core, EF Core, PostgreSQL, AWS
Responsibilities
Own end-to-end resolution of complex customer issues including deep technical investigation and root cause analysis; Design, develop, and maintain scalable web-based SaaS applications; Translate customer issues into actionable feature requests and product improvements; Serve as a subject matter expert providing technical guidance and mentorship; Participate in an on-call rotation
Seniority
Senior, hands-on IC