Principal Program Manager
Core
Connect strategy to execution by leading cross-functional strategic programs across Professional Services, Technical Success, and Support to improve customer outcomes and operational performance.
Role type
Principal Program Manager (Customer Success PMO)
Builds
End-to-end strategic programs, governance frameworks, and executive reporting for Customer Success initiatives
Domain
Cybersecurity / SASE / Zero Trust / AI-native enterprise security
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Program management, cross-functional leadership, data-driven analysis, risk management, executive stakeholder management, AI/ML domain understanding
Preferred skills
PMP/PgMP/Prosci certification, enterprise software implementation, change management
Technologies
SASE platforms, Customer Success tooling, AI-driven security solutions
Responsibilities
Lead end-to-end strategic programs from planning to execution; Drive accountability across distributed teams to establish program charters and governance; Create and drive program charters, RACI, success metrics/OKRs, and executive readouts; Apply critical thinking to diagnose program health and recommend course corrections
Seniority
Principal, hands-on IC with strategic scope