Program Manager, Global Security Access Management (GSAM)

## About the role * Define and execute GSAM strategy, roadmap, and service delivery model; establish ROB, metrics, and goals. * Oversee enterprise provisioning, access level governance, entitlement reviews, and adherence to policy/regulatory requirements. * Lead upgrades and innovation in access control platforms (e.g., Lenel), including mobile credentials and integrations with ZTN and identity systems. * Run SLA‑backed service channels, manage escalations/major incidents, drive signal reduction and continuous improvement. * Partner with Global Security operations (VSOC/SecOps/EPU), GWS/Real Estate, MS Digital, Privacy/Compliance, Procurement, and regional teams. * Ensure SDL/DSR/Privacy/Accessibility/Responsible AI reviews for GSAM solutions; maintain audit‑ready evidence. * Oversee suppliers, contracts, license posture, and annual/quarterly budgets; drive best‑value sourcing and performance. * Use telemetry and Power Platform/Azure analytics to monitor service health, identify risks, and inform decisions. * Establish and maintain governance frameworks that drive accountability, transparency, service quality, and continuous improvement. * Develop, implement, and maintain operational standards, playbooks, procedures, and governance documentation. * Support the lifecycle management, testing, deployment, adoption, and optimization of security technologies supporting GSAM operations. * Evaluate and advance the use of artificial intelligence, automation, and emerging security technologies to enhance situational awareness, improve operational effectiveness, create efficiencies, and strengthen Global Security capabilities. * Develop trusted partnerships across Global Security, Workplace Services, Security Engineering, and other business functions. * Participate in professional development opportunities that strengthen leadership, operational, technology, and crisis management capabilities. * Perform additional duties as assigned. ## Requirements * 4+ years experience in security program or program management or related field OR equivalent experience. * Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport. * Bachelor's Degree in Business Risks, or related field AND 8+ years experience in security program or program management OR equivalent experience. * Certified Protection Professional (CPP) or equivalent Protection certification OR Physical Security Professional (PSP) OR equivalent Physical Security Certification. * 10+ years in physical security systems, identity/access management, or enterprise program management. * Hands‑on experience with enterprise access control platforms (Lenel or equivalent) and access governance processes. * Proven track record leading cross-functional, global stakeholder programs with measurable outcomes. * Working knowledge of privacy, compliance, and security standards applicable to access management. * Proficient communication, executive presentation, and vendor/supplier management skills. * Experience utilizing operational metrics, service level agreements, and performance reporting to drive continuous improvement. * Experience leading complex cross-functional projects involving multiple stakeholders. * Experience communicating effectively with executive leadership, external partners, and business stakeholders. * Familiarity with Zero Trust principles, mobile credentialing, and cloud‑hosted security architecture. * Relevant certifications (e.g., PSP, PMP, CPP, CISSP, or equivalent experience). * Experience managing outsourced service providers and strategic vendor relationships. * Demonstrated experience leading technology modernization and operational transformation initiatives.