Especialista Cuidado al Cliente - Principal Afore
Core
Handle customer complaints and detractor cases at a branch to prevent escalation to CONDUSEF authorities.
Role type
Customer Care Specialist (Complaints & Detractors)
Builds
Customer service operations and complaint resolution for a financial institution
Domain
Financial Services / Customer Care
Deliverable
client delivery
Required skills
complaint management, detractor case handling, customer follow-up, data entry, regulatory compliance, written communication
Preferred skills
legal or business administration degree, prior experience in customer complaints, computer skills
Responsibilities
Manage and conclude complaints and detractor cases, execute mobile visit campaigns, maintain internal complaint records, report process deviations, coordinate with branch leadership and business areas, perform administrative tasks for assigned complaints, update systems with accurate information, adhere to quality standards and regulations