Solar Programs, Associate - Consumer Protection (Hybrid - Chicago, IL - US)
Core
Support case progression, maintain accurate records, and resolve consumer complaints for solar programs.
Role type
Associate, Consumer Protection
Builds
Consumer complaint resolution workflows and case management systems
Domain
Energy / Solar Programs / Consumer Protection
Deliverable
client delivery
Required skills
case management, record maintenance, data validation, issue identification, escalation, stakeholder coordination, SOP application, written communication, verbal communication, Microsoft Office, CRM proficiency
Responsibilities
Process and document consumer complaints, review and categorize complaints, maintain and update case records, identify and troubleshoot missing information, communicate and resolve case-related inquiries, coordinate follow-up actions, apply program requirements and SOPs, escalate non-routine issues, track and update case progress, validate data entries
Seniority
Entry-level to Junior, hands-on IC