Client Success Specialist (Korean)
Core
Deliver high-quality, multi-channel support to clients in the Foreign Exchange and CFD trading sector, ensuring timely resolution of enquiries and issues while supporting client retention.
Role type
Client Success Specialist (Fintech)
Builds
Client retention and satisfaction for retail and institutional traders
Domain
Financial Services / Foreign Exchange / CFDs
Deliverable
client delivery
Required skills
multi-channel support, client retention strategies, trade investigation and validation, root cause analysis, CRM and service desk systems proficiency, regulatory compliance adherence, escalation management
Preferred skills
fintech experience, native Korean language, English communication, problem-solving, multitasking
Responsibilities
Deliver multi-channel support to clients; tailor support for standard/premium trader segments; conduct layer-1 trade investigations; identify and share trends with internal teams; handle escalations professionally; adhere to CX Charter and regulatory requirements.
Seniority
Individual Contributor
