Sr. Technical Success Manager – US PubSec - Healthcare
Core
Drive adoption and value realization for US healthcare customers by aligning Zscaler Zero Trust solutions to business goals, managing risk, and ensuring HIPAA compliance.
Role type
Senior Technical Success Manager (IC)
Builds
Customer success outcomes, retention, and renewal for healthcare accounts
Domain
Cybersecurity / Cloud Security / Healthcare
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, technical troubleshooting (networking protocols, Linux/Unix/Windows), QBR/EBR facilitation, risk mitigation, HIPAA compliance navigation, feature adoption enablement
Preferred skills
Clinical workflows knowledge, EPIC/EHR/EMR familiarity, HITECH/FedRAMP/21st Century Cures Act compliance, industry certifications (CCNA, CISSP, CPHIMS)
Technologies
Zscaler (ZIA, ZPA, SASE, SSE, ZTNA), SAML, LDAP, OAuth, Ping, Traceroute, MTR, Wireshark
Responsibilities
Drive adoption and value realization by aligning solutions to customer business goals; Own customer relationships through regular business reviews (QBRs/EBRs); Proactively manage risk by identifying early warning signals; Support regulated healthcare customers by navigating HIPAA compliance; Enable and educate customers on feature adoption and best practices
Seniority
Senior, hands-on IC
