Customer Happiness Associate (Analista de Experiência do Cliente) – São Paulo (Hybrid)
Core
Resolve escalated customer inquiries and support B2B clients in Brazil to ensure retention and trust.
Role type
Customer Happiness Associate (B2B Support)
Builds
B2B payment and spend management platform
Domain
Fintech / B2B Payments
Deliverable
client delivery
Required skills
B2B client support, issue investigation, process improvement, ticket management, CRM usage, support system proficiency, Portuguese fluency, English intermediate
Preferred skills
AI tool usage, data analysis (SQL/spreadsheets), Spanish proficiency, leadership potential
Technologies
Zendesk, Hubspot, Google Drive, Office tools
Responsibilities
Handle escalated customer inquiries via email, chat, and phone; investigate problems and document findings; proactively reach out to provide solutions; offer options for cancellations/returns to ensure retention; propose process improvements based on feedback; manage multiple tickets and priorities.
Seniority
Mid-level, hands-on IC
