Mission Director - Autonomous and Unmanned Systems
Core
Ensure customer retention, satisfaction, and account expansion for the Autonomous and Unmanned Systems domain while acting as a trusted advisor to senior DoW leaders and warfighters.
Role type
Senior Account Director / Mission Director
Builds
Customer relationships, retention strategies, and account growth within the Autonomous and Unmanned Systems domain
Domain
Defense / Government / Autonomous Systems
Deliverable
client delivery
Required skills
Relationship management, account expansion, contract modification, cross-selling, product adoption guidance, KPI tracking, quarterly business reviews
Preferred skills
Experience with DoW leaders, warfighter engagement, prototype development guidance
Technologies
None stated
Responsibilities
Maintain 90% revenue retention rate, guide prototype development and adoption, advocate for customer solutions, identify expansion opportunities, translate capability gaps to product teams, track KPIs including retention and hero health scores
Seniority
Senior, hands-on IC