Service Delivery Technician
Core
Resolve service requests and troubleshoot hardware/software issues for end users via phone, IM, email, or in-person at the Redlands headquarters.
Role type
Service Delivery Technician (Desktop/End User Support)
Builds
Desktop technologies, printers, handheld devices, and software configurations for internal departments
Domain
IT Service Management / Desktop Support
Deliverable
product features
Required skills
Hardware troubleshooting, software support, remote support, service queue monitoring, documentation maintenance, equipment setup
Preferred skills
Active Directory, Exchange, VPN, Office Products, A+ certification
Technologies
Desktop/Laptop hardware, printers, handheld devices, Exchange, VPN, Active Directory, Office Products
Responsibilities
Resolve requests/issues in person and remotely; monitor and maintain service queue; troubleshoot and repair desktop technologies and devices; assist with testing software applications; maintain service desk knowledge base; coordinate equipment configuration and delivery
Seniority
Entry-level to Junior, hands-on IC