Clinical Experience Manager
Core
Enhancing sales and customer success initiatives by demonstrating and explaining Revenue Cycle Management technology solutions to healthcare clients, acting as a trusted advisor to ensure solutions meet clinician needs.
Role type
Clinical Experience Manager (Sales & Customer Success)
Builds
AI-powered clinical documentation improvement (CDI) and revenue cycle management platforms for hospitals
Domain
Healthcare / Revenue Cycle Management / Clinical AI
Deliverable
client delivery
Required skills
Clinical expertise (MD, RN, or equivalent), ICD-10 coding knowledge, HCC coding knowledge, Medicare guidelines knowledge, payer documentation requirements knowledge, ability to translate clinical concepts into business impact, ability to distill complex CDI topics into clear messaging
Preferred skills
5+ years in clinical documentation improvement leadership, hospital CDI, HIM, and/or RCM programs, strong analytical skills, ability to interpret healthcare data and trends
Responsibilities
Help hospitals and health systems understand how AI-powered CDI can improve documentation, boost revenue, and drive quality care; Work closely with Customer Success to refine documentation workflows and help clients maximize their CDI programs; Help design, implement, and refine comprehensive educational materials, guidelines, and curricula for CDI specialists; Communicate directly with client CDI leaders to establish trust, address concerns, and demonstrate advanced knowledge of inpatient clinical documentation best practices