Customer Experience Co-ordinator
Core
First point of contact for clients, managing bookings and coordinating high-volume workflows across photography, editing, and production teams to ensure seamless client experiences.
Role type
Customer Experience Coordinator (Operations)
Builds
Visual solutions for the property sector (video, photography, floor plans, 360 virtual tours, 3D visualization)
Domain
Real Estate / Property / Creative Production
Required skills
Client relationship management, high-volume coordination, CRM proficiency, phone communication, email communication, problem-solving, time management, systems administration, workflow tracking, expectation setting
Preferred skills
Real estate or property industry experience, media or creative production background, familiarity with job-management or ticketing platforms, scheduling or dispatch experience
Responsibilities
Field client enquiries by phone and email, coordinate jobs across photographers and production teams, maintain accurate client records in systems, handle changes and tight turnarounds, provide proactive updates on timelines
Seniority
Junior to Mid-level, hands-on IC