Patient Journey Lead - RN
Core
Coordinate and optimize patient support operations to ensure timely access to essential medications and therapies.
Role type
Senior Registered Nurse (RN) Patient Journey Lead
Builds
Patient support programs for medication access and affordability
Domain
Healthcare / Pharmaceutical / Patient Support
Required skills
Registered Nurse (RN) license, data analysis, process evaluation, operational performance monitoring, program compliance, pharmacovigilance reporting, stakeholder management, SLA/KPI tracking
Preferred skills
Associate's or Bachelor's degree, market access knowledge, pharmaceutical industry experience
Technologies
Microsoft Office (Excel, PowerPoint, Word)
Responsibilities
Monitor patient journey processes and key checkpoints, serve as patient advocate and navigator, analyze complex situations to determine appropriate actions, evaluate operational processes and recommend improvements, proactively monitor program activities to ensure SLAs and KPIs are achieved, develop and audit operational processes, provide operational reporting and performance insights, identify recurring issues and coordinate solutions, report pharmacovigilance information including adverse events, ensure compliance with training and SOPs
Seniority
Senior, hands-on IC
