OneSource Support Specialist (PST)
Core
Deliver personalized patient support and treatment adherence for rare and ultra-rare diseases within the Alexion Patient Support Program.
Role type
Patient Support Specialist (PSP)
Builds
Patient onboarding, treatment adherence programs, and access to care for rare disease patients.
Domain
Biopharmaceuticals / Rare Diseases
Required skills
Case management, patient advocacy, insurance reimbursement navigation, CRM documentation, adverse event reporting, cross-functional collaboration, benefit investigation, financial assistance enrollment.
Preferred skills
BA/BS degree, patient contact center experience, rare disease experience, managed care knowledge, infused therapy reimbursement expertise.
Technologies
CRM systems, PV Event Reporting Tool, electronic messaging platforms.
Responsibilities
Provide initial onboarding and long-term adherence support for patients and caregivers; communicate benefit investigation results and financial support eligibility; enroll patients in financial assistance programs; conduct coverage reverification; connect patients to advocacy groups and vaccination resources; report adverse events; coordinate HCP needs and resolve access barriers; educate patients on product administration and adherence.
Seniority
Mid-level, hands-on IC