Customer Service Representative | West Melbourne, VIC
Core
Plan daily transport functions for a portfolio of customers to ensure cargo delivery/receipt within allocated timeslots and account requirements.
Role type
Logistics Customer Service Representative
Builds
Customer booking and release details, transport schedules, and cargo movement coordination
Domain
Logistics and Supply Chain
Deliverable
product features
Required skills
Transport planning, data entry accuracy, customer communication, problem solving, regulatory compliance (Chain of Responsibility)
Preferred skills
Account management, logistics environment experience, road transport planning, wharf cartage
Technologies
System Maximas
Responsibilities
Plan daily transport functions, record special instructions (e.g., Reefer temperatures), update customers on additional costs, respond to customer enquiries, solve transportation issues, input data with 100% accuracy, create client booking details
Seniority
Individual Contributor