FLEET CUSTOMER SERVICE REP
Core
Plans, tracks, and reports on inbound and outbound dedicated loads to ensure on-time store deliveries and driver safety compliance.
Role type
Fleet Customer Service Representative (Logistics Operations)
Builds
Dedicated transportation loads, rolltainer sweeps, and dunnage consolidations for retail and manufacturing clients.
Domain
Transportation and Logistics
Required skills
Transportation operations planning, load assignment, reporting, satellite communication systems, driver log management, MS Office, transportation optimization software
Preferred skills
Bachelor's degree in business or Logistics, customer service experience, onsite driver dispatch experience, Driver Dispatch Management System experience (McLeod, TMW, Telogis, Dispatch Tracks, AS400)
Technologies
Satellite communications, transportation optimization software, MS Office, Driver Dispatch Management Systems (McLeod, TMW, Telogis, Dispatch Tracks, AS400)
Responsibilities
Plan and assign outbound, vendor backhaul, and OVD loads; Report on time load pick up, store delivery, BOL pick up, and tractor utilization; Answer and process driver load messages and resolve load issues; Work with drivers to ensure delivery documentation understanding and monitor load dispatch assignments. (via careerplan.io/jobs/dg653-fleet-customer-service-rep-at-dollar-general)
Seniority
Entry-level to Mid-level, hands-on IC
