Escalation Engineer - Cloud
Core
Escalation Engineer solving critical technical challenges for cloud security customers via 24x7 support operations and cross-functional collaboration.
Role type
Senior IC Escalation Engineer (Cloud Security)
Builds
Smooth technical resolutions and exceptional customer experiences for Zscaler's Zero Trust Exchange platform
Domain
Cloud Security / Cloud Networking
Deliverable
client delivery
Required skills
Linux/Unix/FreeBSD administration, cloud networking troubleshooting, incident documentation, cross-functional collaboration, complex problem-solving, urgency in execution
Preferred skills
AWS/Azure/GCP infrastructure expertise, VPC/VNet peering, Direct Connect/ExpressRoute, NSGs/NACLs management, Terraform/CloudFormation, CloudWatch/Azure Monitor/Log Analytics, Windows Server administration, cloud autoscaling
Technologies
Linux, Unix, FreeBSD, AWS, Azure, GCP, Terraform, CloudFormation, CloudWatch, Azure Monitor, Log Analytics, VPC, VNet, Direct Connect, ExpressRoute, NSGs, NACLs, ELB, GWLB, Ubuntu, RedHat, Windows Server, Citrix
Responsibilities
Engage with customers on escalated support issues, participate in 24x7 on-call rotation, work with Engineering to troubleshoot and reproduce issues, document incident resolutions in technical support database
Seniority
Senior, hands-on IC