Director, Account Management (California & Multi - State)
Core
Lead and scale payer partnership strategy for a tech-enabled primary care organization serving underserved populations, focusing on Medicaid and Medicare lines of business.
Role type
Director, Account Management (Payer Partnerships)
Builds
Strategic health plan relationships and a scalable account management function across multiple states.
Domain
Healthcare / Managed Care / Value-based care
Deliverable
client delivery
Required skills
Payer/provider partnerships, Account management, Team leadership, Executive relationship management, Contract negotiation, Strategic planning, Operational accountability, Financial acumen, Systems design
Preferred skills
CalAIM (ECM / Community Supports) experience, Multi-market payer partnership management
Technologies
None stated
Responsibilities
Own Zócalo's payer portfolio across California and emerging markets; Serve as executive sponsor for high-priority, multi-line-of-business partnerships; Build, lead, and develop the Account Management team; Define account segmentation, ownership models, and operating cadence; Establish scalable systems and a repeatable account management playbook; Lead account strategy, including QBRs, performance reviews, and long-term growth planning; Ensure performance against contract requirements, KPIs, and quality measures across lines of business.
Seniority
Director, hands-on leadership & strategy
