Director, Implementation Engineering
Core
Lead enterprise B2B implementation team to deliver mission-critical integrations for public safety AI, ensuring Voice AI, call routing, and emergency service integrations handle communications at scale.
Role type
Director, Implementation Engineering (hands-on IC leadership)
Builds
Enterprise integrations for 250+ partners, Voice AI, call routing, and emergency service connections
Domain
Public Safety / AI / Emergency Response
Deliverable
production ML models | product features
Required skills
Post-sales implementation leadership, REST API configuration, Python coding, enterprise customer management, team scaling, operational budget management, vendor/tooling relationships
Preferred skills
AI-forward integration experience, code-first delivery mindset, troubleshooting complex integrations, stakeholder communication
Technologies
Python, REST APIs
Responsibilities
Lead team transformation to code-and-repo-based AI-forward workflows; architect integration solutions and write code; engage with enterprise customers; improve onboarding velocity via cross-functional collaboration; build and scale high-impact team; manage operational budget and vendor relationships
Seniority
Director, hands-on IC leadership