Client Success Specialist (Spanish)
Core
Deliver exceptional customer service and ensure client satisfaction for traders of all levels in a global brokerage offering Forex, CFDs, and spread betting.
Role type
Client Success Specialist (Customer Support)
Builds
Client retention and long-term value through tailored support and solution-focused guidance.
Domain
Financial Services (Forex, CFDs, Spread Betting)
Deliverable
client delivery
Required skills
Multi-channel support (ticketing, live chat), Spanish (fluent), English (fluent), problem-solving, attention to detail, trade investigation and validation, escalation management, root cause analysis, regulatory compliance adherence.
Preferred skills
Experience in financial services (trading, banking, insurance, payments), technical support environment.
Responsibilities
Deliver high-quality multi-channel support; tailor support for standard/premium traders; support client retention with accurate guidance; identify and share trends/observations to influence Product/IT roadmaps; collaborate with internal stakeholders to resolve issues; handle escalations professionally; conduct layer-1 trade investigations; adhere to CX Charter and regulatory requirements.
Seniority
Junior to Mid-level, hands-on IC
