Customer Success Manager, Higher Education
Core
Strategic partner and trusted advisor to universities, helping them harness Claude's capabilities (API, Enterprise, Code) to amplify social impact and scale AI usage safely.
Role type
Customer Success Manager (Higher Education)
Builds
Strategic partnerships with higher education institutions for AI adoption
Domain
Higher Education Technology / Generative AI
Deliverable
client delivery
Required skills
Higher education technology expertise, SaaS customer success, navigating academic bureaucracies, understanding higher education buying cycles, technical fluency with AI/ML concepts and API integrations, change management, thought leadership, cross-functional collaboration
Preferred skills
Experience with emerging technologies, ability to translate technical concepts for diverse audiences, strategic mindset for growth opportunities, passion for AI and social impact
Technologies
Claude API, Claude for Enterprise, Claude Code
Responsibilities
Build and maintain strategic relationships with university decision-makers; Become an expert in Anthropic's products to guide customers; Monitor usage patterns and drive adoption; Develop and execute change management strategies; Create and maintain enablement resources; Serve as a thought partner by socializing product roadmap; Identify opportunities for thought leadership and community activation; Design initiatives to showcase impactful use cases for teaching, learning, and research.
