Professional Services Engagement Manager
Core
Bridge Sales, Professional Services, and Delivery teams to shape services engagements that drive measurable customer outcomes for software delivery transformation.
Role type
Senior IC Professional Services Engagement Manager
Builds
Professional services proposals, solution recommendations, pricing, and Statements of Work (SOWs)
Domain
Software delivery, DevOps, cloud, developer tooling
Required skills
consultative selling, solution scoping, SOW authoring, commercial negotiations, opportunity management, executive communication, stakeholder management, Salesforce proficiency, technical transformation consulting
Preferred skills
technical leadership in software engineering/DevOps, sales-sensitive implementation leadership
Technologies
Salesforce, CI/CD, DevOps, cloud-native technologies
Responsibilities
Partner with customers to understand business objectives and technical requirements; Lead scoping sessions and discovery workshops; Develop and present professional services proposals and SOWs; Collaborate with Sales, Customer Success, and delivery teams; Support commercial sales process and mitigate risk; Drive achievement of bookings and margin targets; Serve as trusted advisor to Account Executives; Partner with delivery teams on implementation plans; Create enablement content for internal teams; Occasionally lead implementation engagements of core Harness modules for new prospects.
Seniority
Senior, hands-on IC
