Ingeniero de Soporte en Sitio y Comunicaciones Unificadas
Core
On-site IT support professional responsible for diagnosing and resolving hardware, OS, application, and connectivity issues while executing field operations for device lifecycle management.
Role type
Senior IT Field Support Engineer
Builds
Stable IT infrastructure and user productivity
Domain
IT Operations / Hardware Support
Required skills
Hardware diagnostics, Windows 10/11, Microsoft 365, Intune/MECM/SCCM, ServiceNow, CMDB, Inventory management, Data protection procedures, Stakeholder communication
Preferred skills
ITIL 4 Foundation, Agile/Lean methodologies, Multi-vendor environment experience, Team leadership, English documentation skills
Technologies
Windows 10/11, Microsoft 365, Intune, MECM/SCCM, ServiceNow, CMDB
Responsibilities
Diagnose and resolve hardware, OS, application, and connectivity incidents; Install, replace, move, configure, and retire devices; Manage IMAC campaigns and scheduled activities; Update ticketing, inventory, and CMDB records; Coordinate escalations with technical teams and vendors; Apply data protection and secure disposal procedures; Plan coverage, routes, and stock levels; Supervise quality, SLA, and procedure compliance.
Seniority
Senior, hands-on IC
