ServiceNow Senior Technical Consultant/Technical Lead
Core
Lead ServiceNow implementations and transformations for global clients, defining project scope, architecture, and technical governance.
Role type
Senior Technical Consultant / Technical Lead
Builds
Customized ServiceNow solutions across ITSM, ITOM, ITBM, SAM, GRC, Security, CSM, HRSD, and Portal products.
Domain
IT Service Management / Enterprise Software Implementation
Required skills
ServiceNow architecture, ITSM/ITOM/ITBM/SAM/GRC/Security/CSM/HRSD/Portal expertise, technical governance, solution design, pre-sales technical leadership, implementation methodology
Preferred skills
ITIL V3 Foundation, ServiceNow System Administrator, Certified Implementation Specialist, Certified Application Developer
Technologies
ServiceNow, ITSM, ITOM, ITBM, SAM, GRC, Security, CSM, HRSD, Portal
Responsibilities
Define project scope and vision for customized ServiceNow solutions; guide technical governance processes; lead design workshops, development, testing, and deployment; support business development and pre-sales as technical lead/architect; drive continuous improvement of implementation methodology; serve as liaison among business partners, technical resources, and stakeholders.
Seniority
Senior, hands-on IC with client-facing leadership
