Service Desk (presencial en México)
Core
Provide Level 1 IT support via phone, chat, and email to resolve incidents and escalate complex cases.
Role type
Service Desk Analyst (Level 1)
Builds
IT support services for end-users
Domain
IT Services / Help Desk
Deliverable
client delivery
Required skills
Windows OS support, Microsoft Outlook support, web browser troubleshooting, ITSM ticket management, remote desktop tools, basic networking, English (intermediate)
Preferred skills
None stated
Technologies
Windows, Outlook, Chrome, Edge, ServiceNow, Remedy, Zendesk, Jira, LogMeIn, AnyDesk, Remote Desktop Manager
Responsibilities
Identify, diagnose, and resolve Level 1 incidents; escalate specialized cases; document symptoms, diagnosis, and solutions; provide remote support for desktops, laptops, and peripherals; support basic connectivity and VPN access.
Seniority
Entry-level (1+ years experience)