Analista de Suporte Técnico (Ponta Grossa/PR)
Core
Provide on-site technical support to users and client technology environments, identifying and resolving incidents and issues.
Role type
Senior IC technical support specialist (field/on-site)
Builds
Stable and efficient client IT environments
Domain
IT Infrastructure / On-premises Support
Required skills
Windows, Active Directory, Microsoft 365, basic networking (switches, routers, structured cabling), ITSM tools, hardware inventory management, structured problem-solving
Preferred skills
ServiceNow, field support operations, IT asset management, basic network configuration
Technologies
Windows, Active Directory, Microsoft 365, ServiceNow, ITSM, networking hardware
Responsibilities
Install, configure, update, and support Windows equipment and tools; perform preventive and corrective maintenance; monitor system performance; manage client IT infrastructure within scope; control stock of equipment and IT supplies; provide basic network component support; travel for client site visits
Seniority
Mid-level, hands-on IC