IT Support & Infrastructure Engineer
Core
Provide technical leadership to the Junior Helpdesk team while supporting IT operations across network, cloud, cybersecurity, and data governance.
Role type
Senior IC IT Support & Infrastructure Engineer
Builds
Enterprise IT infrastructure, cloud environments, and security controls for a client in Sai Gon Ward
Domain
IT Services / Cloud / Cybersecurity / Data Governance
Required skills
Cloud platform management (Azure, GCP, AWS), Network administration, Cybersecurity patching and incident response, Data governance compliance, Vendor management, Hardware and software troubleshooting, IT asset management
Preferred skills
DevOps tools and practices, Training and mentoring junior staff, Advanced documentation and reporting
Technologies
Azure, GCP, AWS, ServiceNow, SAP
Responsibilities
Mentor and guide Junior Helpdesk team members; Oversee network maintenance and troubleshooting; Manage cloud infrastructure setup and optimization; Implement cybersecurity patching and vulnerability remediation; Coordinate with vendors for IT solutions; Provide onsite hardware and software support for end-user devices; Lead IT projects related to infrastructure upgrades and process improvements
Seniority
Mid-Senior, hands-on IC