Consultoría CAU SAP
Core
SAP CAU (Customer Assistance Unit) support for a public sector infrastructure entity, handling incident resolution and user support.
Role type
SAP CAU Consultant / CAU Team Lead
Builds
IT service maintenance and user support for public sector infrastructure applications
Domain
Public sector IT / SAP Logistics/Finance/Asset Management
Deliverable
dashboards & analysis
Required skills
SAP analysis and consulting, ServiceNow ticketing, incident management, SLA monitoring, team coordination
Preferred skills
Catalan language, English language, prior experience in Catalan public sector
Technologies
SAP, ServiceNow
Responsibilities
Register, classify, and resolve Level 1 and 2 incidents; escalate issues to specialist teams; provide user support and training; maintain knowledge base; coordinate team and monitor SLAs (for Lead role)
Seniority
Mid-level to Senior (5+ years experience)