Técnico/a de Service Desk N1/N1.5 con idiomas
Core
Provide Level 1/1.5 technical support and resolve incidents for a banking client's users via remote connection or escalation.
Role type
Service Desk Technician (L1/L1.5)
Builds
IT support services for a banking client
Domain
Banking / IT Support
Required skills
Windows, macOS basics, Microsoft Office, Teams, antivirus, hardware, basic networking (IP, DHCP, DNS)
Preferred skills
Helpdesk experience, ticketing tools (ServiceNow, Jira, Zendesk), ITIL certification
Technologies
Windows, macOS, Microsoft Office, Teams, ServiceNow, Jira Service Desk, Zendesk
Responsibilities
Manage and resolve technical incidents and requests for banking users; register, validate, diagnose, and prioritize support tickets; apply remote solutions or escalate to Level 2; maintain SLAs and knowledge base documentation
Seniority
Junior, entry-level IC