Monitoring Support
Core
Monitor system and batch job processing, perform 1st level problem determination, and escalate critical alerts for a mission-critical system.
Role type
Monitoring Support Engineer (Batch Jobs)
Builds
System health status and batch job completion reports
Domain
Enterprise IT Operations / Batch Processing
Deliverable
dashboards & analysis
Required skills
Problem determination, escalation procedures, SQL queries, monitoring tools, ticketing systems, SOP adherence
Preferred skills
Scripting for automation, SQL knowledge
Responsibilities
Monitor system and batch job processing; perform 1st level problem determination and resolution; assist in system/batch jobs recovery; setup and maintain monitoring maintenance policy; participate in Daily Operations meetings and prepare Health Check reports; coordinate with Change Manager on client communications; provide 24x7 rotating shift support.