Desktop & Infrastructure Support Engineer
Core
Provide day-to-day desktop support and wider infrastructure activities for a secure client environment, troubleshooting issues and maintaining systems across laptops, desktops, VDI, and servers.
Role type
Desktop & Infrastructure Support Engineer
Builds
Desktop and infrastructure services, including OS/application deployment and endpoint security management
Domain
IT Services / Enterprise Infrastructure
Required skills
Desktop support, Infrastructure support, Troubleshooting, Microsoft SCCM, Microsoft Entra, Azure, Intune, Trellix ePO, Operating system deployment, Application deployment, Endpoint security management, Incident management, Technical documentation
Preferred skills
CompTIA A+, Microsoft 365, AWS Cloud Practitioner, Networking concepts, Hardware support
Technologies
Microsoft SCCM, Microsoft Entra, Azure, Intune, Trellix ePO
Responsibilities
Respond to and resolve technical issues for users, Diagnose and troubleshoot desktop and infrastructure problems, Support installation, configuration, and maintenance of desktop and infrastructure technologies, Monitor systems to maintain performance and availability, Contribute to infrastructure projects and upgrades, Develop and maintain technical documentation
Seniority
Mid-level, hands-on IC