Windows Technical Support Engineer 24/7
Core
24/7 Windows Technical Support Engineer providing high-level customer satisfaction by supporting state-of-the-art solutions and minimizing unplanned downtime in customer production environments.
Role type
Senior IC Windows Technical Support Engineer
Builds
Standardized changes and incident resolutions for complex incidents affecting thousands of users
Domain
IT Services / Windows Server Infrastructure
Deliverable
client delivery
Required skills
Microsoft Windows Server administration, File & Print solutions, Active Directory troubleshooting, Server virtualization (Hyper-V, VMware vSphere), Networking (DNS, DHCP, TCP/IP)
Preferred skills
Public/private cloud technologies (Azure, AWS, Google), Microsoft Clustering and Load Balancing troubleshooting, Backup and Restore tools, SAN knowledge, Ticketing systems
Technologies
Microsoft Windows Server, Hyper-V, VMware vSphere, Azure, AWS, Google Cloud
Responsibilities
Identify and solve problems in complex incidents, execute and implement standardized changes, make hardware and software recommendations during troubleshooting, provide 24/7 support to customers globally (via careerplan.io/jobs/51590362-windows-technical-support-engineer-247-at-dxctechnology)
Seniority
Mid-level, hands-on IC