Field Services Technician - Onsite Jeffersonville, KY & Clay City, KY
Core
Provide dedicated onsite IT support for end-users across two customer locations in Kentucky, handling hardware troubleshooting, device deployments, and incident resolution.
Role type
Field Services Technician (Resident Field Support)
Builds
IT support services for enterprise users
Domain
IT Infrastructure / Field Services
Required skills
Hardware break/fix, Desktop support, Microsoft 365, Microsoft Teams, Active Directory, Incident management, SLA adherence, Basic network troubleshooting, Asset inventory management
Preferred skills
Azure/AWS/GCP knowledge, Valid driver's license, Experience with ITIL Foundation concepts
Technologies
Windows OS, Microsoft 365, Microsoft Teams, Active Directory, Azure, AWS, GCP
Responsibilities
Respond to incidents and service requests within SLA targets, Troubleshoot and resolve hardware/software/peripheral issues, Install and configure workplace-connected devices, Perform basic network troubleshooting, Maintain accurate documentation in ticketing system, Coordinate with remote support teams and vendors
Seniority
Mid-level, hands-on IC