Customer Experience Consultant
HybridCitizens only
Core
First point of contact for incoming calls and emails, resolving client queries and logging requests.
Role type
Customer support consultant
Builds
Client satisfaction and internal process improvements
Domain
Real estate services / Customer support
Deliverable
client delivery
Required skills
Phone manner, email communication, multi-tasking, attention to detail, problem solving, computer literacy
Responsibilities
Handle 60-70 daily interactions (calls and emails), log client requests, resolve queries, meet KPIs, support internal processes