Manager Client Success Manager
Core
Strategic advisor to leading London Market brokers, carriers, and MGAs, driving adoption of digital, workflow, and AI-enabled insurance solutions.
Role type
Senior IC Customer Success Manager (Insurance/London Market)
Builds
Digital, workflow, and AI-enabled insurance solutions for the London Market
Domain
Insurance (London Market) + Digital Transformation + AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
London Market insurance operations expertise, stakeholder management, strategic planning, SaaS/digital transformation experience, business process transformation, KPI monitoring, executive communication
Preferred skills
ServiceNow, workflow automation platforms, AI-enabled business applications, insurance technology background
Technologies
ServiceNow, AI-enabled business applications, workflow automation platforms
Responsibilities
Develop trusted relationships with business, operational, and technology stakeholders; Create and execute customer success plans aligned to measurable business outcomes; Advise customers on best practices across the insurance lifecycle (submissions, placement, policy administration, claims, bordereaux, delegated authority); Collaborate with Product and Delivery teams on onboarding and deployment; Gather and communicate customer feedback to shape product roadmap
Seniority
Senior, hands-on IC