Application System Support Manager (SQL / Insurance Systems)
Core
Leading an international support team delivering Insurance Software solutions across London Market, General Insurance, and Health Insurance clients.
Role type
Senior IC Application System Support Manager (SQL / Insurance Systems)
Builds
Insurance Software solutions for London Market, General Insurance, and Health Insurance clients
Domain
Insurance / SQL Server / IT Services
Deliverable
client delivery
Required skills
SQL Server, team leadership, SLA management, release planning, invoicing, resource planning, stakeholder management, problem solving
Preferred skills
Insurance industry experience, SDLC methodologies, ITIL practices, business analysis, second-line support, data analysis, metadata management
Technologies
SQL Server, DXC application tools
Responsibilities
Leading client service delivery through meetings and reporting; managing team performance, quality, and resource planning; providing application and SQL support; overseeing invoicing and SLA achievement; acting as an escalation point; coordinating release planning and QA/UAT; mentoring team members; managing team administration.
Seniority
Senior, hands-on IC with people management