Application Support Engineer (Ciudad Juárez, Chihuahua)
Core
Senior Application Support Engineer providing technical and operational support for business-critical applications in a manufacturing environment.
Role type
Senior IC Application Support Engineer
Builds
Production stability and reliability for manufacturing applications
Domain
Manufacturing / Enterprise Application Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft SQL, C# / VB.NET, Oracle PL/SQL, Borland Delphi, Unix/Linux, Java, incident management, change management, Root Cause Analysis
Preferred skills
manufacturing environment experience, process improvement, automation
Technologies
Microsoft SQL, C#, VB.NET, Oracle PL/SQL, Borland Delphi, Unix, Linux, Java
Responsibilities
Perform onsite troubleshooting, workshops, and plant-floor project implementations; Monitor application performance and availability; Manage incidents, service requests, and technical escalations; Coordinate with development, infrastructure, and third-party vendors; Support Root Cause Analysis and corrective actions; Assist with change and release management; Maintain technical documentation and operational procedures.
Seniority
Senior, hands-on IC
