Customer Support Representative - Insurance Annuities
Core
Handle customer service inquiries via telephone and email for BHF Annuity customers regarding insurance and financial service products.
Role type
Senior Customer Service Representative (Insurance Annuities)
Builds
Customer service interactions and transaction processing for annuity products
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
telephone communication, email communication, policy provision knowledge, error resolution, application processing, contract discrepancy analysis, system navigation, multitasking, time management, analytical skills, math skills
Preferred skills
call center experience, insurance industry experience, product specific experience, claims knowledge, underwriting knowledge, marketing knowledge, keyboard skills
Responsibilities
Respond to customer, agent, and broker/dealer requests via telephone or email; Research and respond to questions regarding status updates, policy provisions, errors, application discrepancies, and processing delays; Educate Financial Service Representatives on market requirements, processes, and annuity products; Efficiently process transactions and track responses; Access and navigate multiple electronic systems to provide integrated responses