Representative, Customer Operations
Core
Maintain reports, track shipments, and solve issues to ensure a positive customer experience in transportation logistics.
Role type
Customer Operations Representative
Builds
Shipment tracking and reporting for shippers and carriers
Domain
Transportation logistics
Deliverable
dashboards & analysis
Required skills
Verbal and written communication, Self-motivation, Attention to detail, Follow-up skills, Problem resolution, Data entry
Preferred skills
Sales or customer service experience, Transportation industry knowledge
Technologies
Transportation Management System (TMS)
Responsibilities
Support Sales with managing key accounts, Enter loads and confirm shipment notes, Schedule pickup and delivery appointments, Track shipment status from inception to delivery, Handle shipment issues and communicate updates, Enter information into TMS and prepare loads for accounting, Prioritize daily workload including load entry and reporting, Monitor report cards