Sr. Provider Customer Success Manager - Payer, Provider & Convener
Core
Strategic advisor to senior healthcare leaders, driving adoption and optimization of PointClickCare solutions to achieve strategic, operational, financial, and clinical outcomes.
Role type
Senior Enterprise Customer Success Manager (Healthcare)
Builds
Enterprise provider customer relationships and value realization
Domain
Healthcare / Value-based care / Provider networks
Deliverable
client delivery
Required skills
Enterprise customer success expertise, deep healthcare domain knowledge, direct provider experience, executive-level stakeholder engagement, navigating matrixed healthcare organizations, influencing strategic decisions, driving measurable value realization
Preferred skills
Experience supporting value-based care initiatives, population health programs, care coordination strategies, provider collaboration models, post-acute care workflows, Skilled Nursing Facilities (SNFs), transitions of care
Responsibilities
Serve as the primary strategic advisor for a portfolio of enterprise provider customers.