Customer & Payments Investigation Team - Credit Analyst - Future needs
Core
Contact cardholders with outstanding accounts to ensure payment, analyze payment limits and issues, and detect suspicious transactions to mitigate fraud and compliance risks.
Role type
Credit Analyst (Customer & Payments Investigation)
Builds
Account recovery, fraud prevention, and compliance adherence for cardholders.
Domain
Financial Services / Payments / Credit Risk
Deliverable
client delivery
Required skills
Customer service, payment analysis, fraud detection, KYC/CDD execution, AML reporting, risk assessment, English communication
Preferred skills
KYC/CDD experience, AML regulatory knowledge, customer service background
Technologies
Internal investigation tools, KYC documentation systems
Responsibilities
Contact cardholders regarding outstanding balances, analyze payment limits and issues, detect suspicious payments, create Internal Suspicious Activity Reports (ISAR), conduct risk analyses and document collection, manage account blocking or cancellation, execute outreach for KYC data collection, handle exceptional KYC processes via email.
Seniority
Entry to Mid-level, hands-on IC