Guest Support Services - Monday - Friday 7am - 3:30pm
Core
Front-desk receptionist and telephone operator managing patient/visitor flow, call handling, and emergency paging at a hospital.
Role type
Guest Support Services Specialist
Builds
Efficient front-desk and telephone operations for hospital patients, visitors, and staff
Domain
Healthcare / Hospital Administration
Required skills
Telephone operation, visitor management, computer system navigation, emergency paging, HIPAA compliance, data entry, document verification, infection control procedures
Preferred skills
High school education, 1-2 years experience, analytical skills, customer service
Technologies
EPIC, Employee Paging Directory, automated dialing systems
Responsibilities
Answer telephones and greet patients/visitors, locate patients in computer systems, issue visitor passes, escort visitors to ER, handle medical emergency/code alert calls, maintain patient confidentiality, clean and organize work area
Seniority
Entry-level to Junior, hands-on IC