Technical Support Engineer - University Graduate 2027
Core
Provide hands-on troubleshooting and technical advice for Verkada's cloud-managed building security products (video security, access control, sensors) to enterprise customers.
Role type
Junior Technical Support Engineer (University Graduate)
Builds
Verkada cloud-managed building security platform
Domain
Physical AI / Building Security / IoT
Deliverable
client delivery
Required skills
Computer networking, Linux, electronics, computer systems, Python (plus), oral and written technical communication, problem-solving
Preferred skills
Industry certifications (CCNP, CCNA, Network+)
Technologies
Verkada platform, Linux, Python
Responsibilities
Troubleshoot complex network, hardware, and software problems; advise customers on smart system design and integration; communicate technical concepts via phone, chat, and email; own customer issues from start to resolution; partner with Engineering and Product teams to test new gear and hunt bugs; write Knowledge Base content
Seniority
Junior, entry-level graduate