Support Engineer
Core
Consultative technical advisor and proactive problem-solver for enterprise customers using computer vision and machine learning solutions.
Role type
Senior Support Engineer (Computer Vision/ML)
Builds
Reliable customer success outcomes, optimal platform usage, and strategic feedback loops for product evolution.
Domain
Computer Vision, Machine Learning, Cloud Infrastructure, Edge Devices
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Linux & Networking Fundamentals, Bash & Python scripting, Cross-Stack Troubleshooting, Computer Vision & ML Working Practices, Contextual Problem Solving, Workload Management
Preferred skills
Roboflow Stack experience, Edge Device & Camera Integration, Technical Consulting or Solutions Architecture, Articulating Value
Technologies
Linux, Bash, Python, Nvidia Jetson, Raspberry Pi, SSH, VPN, Firewalls
Responsibilities
Participate in Support's on-call rotation, Ensure technical customer issues are serviced to contractual SLA, Create technical content to capture best practices, Grow customer relationships through trusted advice, Collaborate with Sales and Solutions Architects, Coordinate with field and product to inform roadmaps
Seniority
Senior, hands-on IC
