Patient Access Representative (Per diem)(Roslindale Med Ctr)
Core
Handle inbound and outbound communications for Emergency registration, including patient inquiries, insurance verification, and authorization management in a high-acuity Trauma I Emergency Department.
Role type
Patient Access Representative (Registration)
Builds
Patient registration workflows and data entry in the Emergency Department
Domain
Healthcare / Emergency Medicine
Required skills
Patient registration, insurance verification, demographic data collection, HIPAA compliance, Epic system usage, conflict resolution, multitasking, medical terminology basics
Preferred skills
Medical Assistant training, Pharmacy Technician training, fluency in medical terminology
Technologies
Epic, Workstations on Wheels (WOW), Microsoft Office
Responsibilities
Register patients and identify them using government-issued documents; prepare and apply patient ID bands; obtain signatures on insurance forms and consents; collect copays or deductibles; update patient records in management information systems; communicate with patients and staff via phone, email, and fax; escalate issues outside existing protocols; assist in training new personnel.
Seniority
Entry-level to Mid-level, hands-on IC