Rooms Division Manager
Core
Strategic and operational leadership across the Rooms Division (Front Office, Concierge, Guest Relations, Housekeeping, Laundry) to drive service excellence, guest satisfaction, and financial performance in a luxury resort.
Role type
Senior IC Rooms Division Manager
Builds
Luxury guest experiences and operational consistency across multiple hotel departments
Domain
Luxury Hospitality / Hotel Management
Required skills
Strategic vision, operational discipline, team leadership, budgeting, forecasting, labor management, profitability analysis, guest satisfaction management, brand standards enforcement, change management, stakeholder influence
Preferred skills
Marriott International systems familiarity, luxury hospitality background, outsourced service partner management
Responsibilities
Lead delivery of exceptional guest experiences through personalization; Drive continuous improvement in guest satisfaction and brand standards; Mentor and develop departmental managers and emerging leaders; Own Rooms Division financial performance including labor productivity and operating expenses; Optimize room revenue and inventory management; Ensure operational consistency and risk management across the division
Seniority
Senior, hands-on IC