IT Services Technician
Core
Providing first-line technical support for hardware, software, and network issues to resolve basic IT problems and assist with onboarding.
Role type
Level 1 IT Services Technician
Builds
Internal IT support services for the Tutors Space
Domain
Enterprise IT Operations
Deliverable
client delivery
Required skills
Hardware troubleshooting, Windows and macOS support, basic networking concepts, ticketing system usage, user account management
Preferred skills
Active Directory knowledge, IT service management tools experience
Technologies
Windows, macOS, Microsoft Office Suite, ServiceNow, Jira, Zendesk, Active Directory
Responsibilities
Troubleshoot and resolve basic IT issues including desktop, laptop, and printer malfunctions; Assist users with software installations, account setups, and password resets; Log, track, and document service requests in the ticketing system; Escalate unresolved issues to Level 2 or specialized teams; Maintain and update IT knowledge base articles; Perform routine maintenance tasks such as software updates and system backups; Assist with new hire onboarding and off-boarding service support
Seniority
Entry-level, hands-on IC
