Experience and Process Design Lead
Core
Lead end-to-end process reimagination engagements across complex, cross-functional workflows using human-centered design, journey mapping, and service design to diagnose work stalls and define future-state experiences.
Role type
Senior IC Experience and Process Design Lead
Builds
Future-state enterprise operating models and agentic AI/automation pilot specifications for critical workflows like Order-to-Cash and Record-to-Report.
Domain
Enterprise Operations / Process Excellence / Human-Centered Design
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process analysis methodologies (value stream mapping, workflow decomposition, RACI), Human-centered design (HCD), Journey mapping, Service design, Executive workshop facilitation, Outcome-based performance metric definition, Stakeholder alignment
Preferred skills
Center-of-excellence leadership, Agentic AI/automation scoping, Process mining tools (Celonis, Microsoft Copilot), Six Sigma Black Belt, Lean certification, Global matrixed organization experience
Technologies
Celonis, Microsoft Copilot
Responsibilities
Lead end-to-end process reimagination engagements; Design and facilitate structured process workshops; Define outcome-based performance metrics; Identify and prioritize agentic AI and automation pilot opportunities; Build and maintain the EPD delivery playbook; Shape the EPD engagement model and demand prioritization
Seniority
Senior, hands-on IC
