IT Support Specialist
Core
End-user support, system administration, and internal tooling for a lean IT team in a London office.
Role type
IT Support Specialist (hands-on IC)
Builds
Internal tooling projects and automated support processes
Domain
IT Operations / System Administration
Required skills
macOS support, MDM tools (Kandji, Jamf, Intune), Identity and access management (Google Workspace, SSO), AV support, scripting/automation
Preferred skills
Networking fundamentals (VLANs, firewalls, switches, VPN), Slack bot/webhook development, AI-assisted development tools
Technologies
Kandji, Jamf, Intune, Google Workspace, Notion, Slack, Jira, OpenVPN, macOS, Windows
Responsibilities
Manage macOS devices via MDM, act as gatekeeper for access management, provide in-person and remote AV support, triage and resolve IT requests, document runbooks and processes, support on-call shifts
Seniority
Junior to Mid-level, hands-on IC